Privacy Policy
Last updated: August 23, 2026
1. Introduction
This Privacy Policy explains how Best IPTV Canada (“we,” “us,” “our”) collects, uses, and protects your personal information when you visit our website, contact us, or subscribe to our service. We operate in Canada and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or subscribing to our service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We only collect information that you provide to us directly. This includes:
- Contact details: your name, email address, and any information you submit through our contact form.
- Communication content: messages you send us via WhatsApp, email, or the contact form, including questions, order requests, and support conversations.
- Order information: the plan you’re interested in or have subscribed to, and any details needed to activate your subscription.
We do not use tracking cookies, analytics tools, or advertising pixels on this website. We do not collect browsing behavior data or build advertising profiles.
3. How We Use Your Information
We use the information you provide to:
- Respond to your questions and support requests
- Process your subscription order and send activation details
- Communicate with you about your account or subscription
- Improve our service based on the questions and feedback we receive
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Payment Information
Payments are processed through trusted third-party payment providers. We do not store your full payment card details on our own servers — payment processing is handled directly by our payment providers, who maintain their own security and privacy practices.
5. Communication Through WhatsApp
If you contact us or complete an order through WhatsApp, that conversation is also subject to WhatsApp’s own privacy policy and data handling practices, which are outside of our control. We recommend reviewing WhatsApp’s privacy policy if you have concerns about how WhatsApp itself handles your data.
6. Data Storage and Security
We take reasonable steps to protect the personal information you share with us from unauthorized access, loss, or misuse. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, such as responding to your inquiry or maintaining a record of your subscription, unless a longer retention period is required by law.
8. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for us to use your information, subject to legal or contractual restrictions
- Ask questions about how your information is being handled
To exercise any of these rights, contact us using the details in Section 11. If you’re not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca).
9. Children’s Privacy
Our service is not directed at children, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can address it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Email: support@bestiptvcanada.net
- WhatsApp: +33748662375
12. Governing Law
This Privacy Policy is governed by the laws of Canada.